Level 3Advanced · A-Level equivalent
Digital support technician
Maximising the effective use of digital office technologies, productivity software and digital communications in organisations.
Typical duration
1y 3m
Training funded
Fully funded
Route
Digital
Standard ref
ST0120
Role overview
Digital support technicians provide first and second-line IT support to users, helping them with hardware, software, connectivity, and digital tool problems. You will learn to diagnose technical issues, follow support processes, and communicate clearly with non-technical people to resolve problems efficiently. It is an entry-level technology role with excellent progression into IT infrastructure, cybersecurity, or systems administration.
Careers this apprenticeship leads to
Salary progression, top employers and day-to-day reality for the roles this standard prepares you for.
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