Level 3Advanced · A-Level equivalent
Public service operational delivery officer
Working in local and central government to ensure the public gets the services and protection they need
Typical duration
1 year
Training funded
up to £2,500
Route
Business and administration
Standard ref
ST0314
Role overview
A Public Service Operational Delivery Officer delivers frontline services directly to citizens on behalf of government departments or public bodies - roles span areas from benefits processing to passport applications and job centre support. Apprentices develop the skills to handle complex customer needs, apply policy correctly, and work collaboratively within large operational teams. This apprenticeship can lead to higher executive officer and team leader roles within the civil service or wider public sector.
Careers this apprenticeship leads to
Salary progression, top employers and day-to-day reality for the roles this standard prepares you for.
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